Reviews

David Wood left a review on 06/10/2022

Great value

Great staff on reception clean and tidy, Great food, great value, 4 day stay all inclusive.

MARCIA Thomas left a review on 05/10/2022

stunning hotel

We came here for our anniversary and sp not five days at the hotel using the club so we had chess to the adult only facilities. Our third visit to the hotel. Staff helpful and friendly. I was impressed that previous comments had been heard and changes made in regard to club part of restaurant being more private. Still had probs with air conditioning which did not get fully resolved despite 3 call outs. Always love bar and gameschill out room floor 24. Also love pool on top floor although it was freezing. The food always fresh and good choice with meat and fish. The specials in club area also nice touch. The fruit flan is as amazing. We didn’t use entertainment this time.

Nataliya Cherenkova left a review on 03/10/2022

Opinión del hotel

Todo perfecto

Wayne Curley left a review on 02/10/2022

Visited September woken early by noise

I have been many times to the hotel and although we had a good time, we were woken every morning because we were put in a room facing directly facing the building work behind the hotel and we were woken every morning around 730am by horrendous noise

Maria Isabel López Sánchez left a review on 01/10/2022

Vacaciones inolvidables

Muchas gracias por todo.hemos estado genial! Muy amables tod@s

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Maria Isabel, Muchas gracias por tomarse el tiempo para revisar su estancia en el Hotel Flamingo Oasis. Apreciamos su valoración y nos complace que el hotel haya cumplido con sus expectativas. Esperamos volver a verle muy pronto. Un cordial saludo, MedPlaya Hoteles Benidorm

WILLIAM MASON left a review on 29/09/2022

Sunbeds

Not very comfortable non adjustable sunbeds

Hotel Flamingo Oasis responded to this review. View the response.

Dear Mr Mason, Thank you for your review of the Hotel Flamingo Oasis. We are pleased to hear that you enjoyed the Hotel and the facilities that it has to offer. We look forward to you welcoming you back again to the Hotel and Benidorm soon. Kind regards Hotels MedPlaya Benidorm

Ainhoa Martín Rodríguez left a review on 22/09/2022

Hotel normal

He estado 4 días en todo incluido premium, al hotel le sobra una estrella, debería ser un 3 y no un 4, la comida muy básica, dura y demasiado hecha, la limpieza muy normalita, los espectáculos normales, las hamacas no se levanta el respaldo, primera vez que veo eso en todo mi trayecto de hoteles, como siempre los ingleses desde las 7 reservándolas a pesar de que no se puede, no te dan botellas de agua, la bebida de máquina, los yogures a granel para bol, la mermelada igual, esto no debería pasar en un hotel de 4 estrellas, lo único bueno que me llevo de este hotel y la razón por la que volvería es gracias a los animadores RAFA Y SOFIA, muy simpáticos, siempre con una sonrisa a pesar de que los ingleses no participan en nada, también destacar la amabilidad del cocinero y el camarero del bar de la piscina, gracias a ellos 4 la estancia fue más agradable. Extrañaré el ir a pedir en la piscina y que me atiendan con una sonrisa y el divertirme en las actividades con vosotros, sois grandes, muy grandes!!!!!

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Ainhoa, Gracias por compartir su opinión con nosotros sobre su estancia en el hotel Flamingo Oasis. Nos alegra que haya pasado una buena estancia en general aunque piensa que hay aspectos para mejorar. Por motivos del medio ambiente, todos los hoteles tienen que reducir en plásticos y no debemos usar envases que son para tirar como por ejemplo botellas de agua, mermelada, yogures etc. Lamentamos mucho que no estaba contenta con esto pero todos los hoteles van a tener que seguir estas normas en el futuro si no lo hacen todavía. Esto no influye en la calidad en los productos ofrecidos. Nos complace saber que estaba contenta con el servicio recibido de varios de los miembros del personal. Saludos cordiales, Hoteles MedPlaya Benidorm

OLIVIA MORRISSEY left a review on 15/09/2022

Enjoyable stay with little improvements would be much better

No generic soap or hairbody wash in bathroom and no bin in the main bedroom only small one in bathroom. Room large, plenty storage and good size balcony with nice views. Food wish was more spanish style food but understand not main market. No yoghurt pots available only pump with yoghurt not ideal for young children. Childrens food was same each night only sauce may change in that section. Lots of flys around the resturant and food at buffet. Roast meats were very nice and wish was an outdoor buffet or area to get food quicker than joining very long ques to get to the bar and food area outdoors. Premium all inclusive which we had is still quite restrictive on drinks included there is still many premium drinks that are an additional 2euros. Communal areas were lovely and always clean, lifts incredibly slow waiting 10 min at breakfast time when you have a buggy would be normal. All staff very friendly and polite. Evening entertainment has a lot of room for improvement not bad just quite boring. Day time entertainment felt non existent no activities around or in the pool during our stay.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Olivia, Thank you for taking the time to post your comments. We are glad that you had an overall good stay at the Flamingo Oasis although you feel that some aspects could improve. We hope to get the opportunity to welcome you back to our hotel on future occasions. Kind regards, MedPlaya Hotels Benidorm

SERGIO VALCÁRCEL GISBERT left a review on 13/09/2022

Genial

Todo muy bien camareros,chicas de limpieza,cocineros,animación,habitación muy acogedora, vamos para volver ,mejor de lo que esperaba.

Hotel Flamingo Oasis responded to this review. View the response.

Estimado Sergio, Es alentador saber que el hotel Flamingo Oasis superó sus expectativas y que estuvo especialmente contento con la limpieza y la animación. Muchas gracias por dejar sus comentarios. Saludos cordiales, Hoteles MedPlaya Benidorm

SERGIO FERNANDO SOUSA LEITE left a review on 10/09/2022

simpatia e qualidade

Muito bom. Simpatia e qualidade de serviços. Refeições com qualidade e variedade.

Hotel Flamingo Oasis responded to this review. View the response.

Querido Sergio,Muito obrigado por seus comentários gentis.É um prazer saber que você desfrutou de suas férias conosco e que ficou muito feliz com a qualidade das instalações e serviços do hotel. Estamos ansiosos para recebê-lo de volta ao Flamingo Oasis. Atenciosamente, Hoteles MedPlaya Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

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- Check and update your personal details.

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- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

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Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

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- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

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