Avis
GERALDINE WILLIAMS a laissé un avis le 24/12/2023
Hotel regente
I hahave going to the regente for years now in December I just love it so much my only problem this year and it’s my first time ever to have a problem is the food it was cold a lot of the time the Spain food was always hot it had big heat lights on it but for some of the other foods needed the heat thing put higher I love the staff and that’s a lot for hotels staff good staff means a lot except for one bar man who isn’t very friendly and as for Nacho the entertainer well he is one of the best he is so funny I lost my brother in November last year who had being going for years and the staff were asking were he was and was very sorry to hear he had died and that was sad but lovely the other thing which I think some thing should be done to fix it is the coach not dropping you of at the hotel like it used to near the end of the year when the elderly people go that’s a long walk up the hill with cases this year there was an elderly couple and I mean elderly he had to push his in a wheelchair and 2 cases that’s not good it’s not as if it’s always been like that it alway droped you of at the hotel it’s just changed this past 2or 3 years and I’m not a good walker but I still love the hotel but some people were saying they wouldn’t come back because of the coach drop of but I will be back next I’ve already booked
Hotel Regente a répondu à cet avis. Voir la réponse.
Hi, Geraldine Thank you for your long-standing loyalty to Regente. We appreciate your feedback, especially regarding the food temperature, and we'll address this concern to enhance your dining experience. We're glad to hear you love the staff, and we'll ensure friendly service is consistently provided. It's heartening to know that Nacho, the entertainer, has made your stay enjoyable. We look forward to welcoming you back. Kind Regards
Shirley Waddington a laissé un avis le 16/12/2023
Birthday trip
We have stayed at the Regente for many years now and have never been disappointed up until this last trip.This is no reflection on the facilities and cleanliness of the hotel , there was a very large input of children, I think it was an Taekwondo Convention and they were totally out of control, they were feral. They were running up and down the corridors screaming and shouting at all hours, jumping up and down the stairs and playing in the lifts. Their behaviour in the the dining room was absolutely disgusting. Other residents I spoke to said they would never use the hotel again and I for one would never go at that time of year again, it ruined our holiday. The people in charge of them simply left them to their own devices, it was terrible. They were so loud and noisy at night when the entertainer was on we couldnt hear him so we got up and walked out. I just hope theyre never there again when we are .
Hotel Regente a répondu à cet avis. Voir la réponse.
Hi, Shirley We are deeply sorry that the attitude and behavior of other guests prevented you from fully enjoying your holiday as you have in the past. We hope to welcome you back to our hotel and offer you a fantastic experience. Kind Regards
Cristina Sanz Mora a laissé un avis le 12/12/2023
Contradictorio
Es la cuarta vez que vamos. La animación de esta semana ha sido bastante pobre, nocturna y en inglés. Durante el día creo que no hubo nada. La comida buena pero muy plana, sólo un día fue como de fiesta. Está vez nos ha decepcionado un poco y creo que nos tomaremos un tiempo antes de volver. Por otro lado el personal y la habitación estupenda. Somos una familia con niñas pequeña y grande. Con los niños del campeonato hubo como un terremoto, arroyaban por todo donde pasaban.
Hotel Regente a répondu à cet avis. Voir la réponse.
Hola Cristina, gracias por compartir tu experiencia sobre tu reciente estancia en nuestro hotel. Lamentamos que esta vez la animación y el buffet no haya estado a la altura de tus expectativas, informaremos a los departamentos responsables. Nos alegra que la habitación y el personal sí que hayan sido de tu agrado y esperamos poder tener la oportunidad de darte la bienvenida de nuevo. Saludos Cordiales
Tania Joris a laissé un avis le 03/12/2023
Zeer goede service en lekker eten
Hotel is prijs-Kwaliteit een toppertje! Goede service aan het onthaal, zeer vriendelijk personeel, propere kamers en zeer lekker eten!
Hotel Regente a répondu à cet avis. Voir la réponse.
Hallo Tania. Bedankt voor het delen van uw ervaring met ons. We zijn verheugd dat het hotel aan uw verwachtingen heeft voldaan. We waarderen uw opmerkingen over het personeel, de kamers en het eten. We hopen u opnieuw welkom te heten in het hotel Regente. Hartelijke groeten
Jose Bustos Corralo a laissé un avis le 30/11/2023
VACACIONES DE OTOÑO
HEMOS PASADO 7 DIAS EN ESTE HOTEL, SIENDO TODO CORRECTO Y REPETIREMOS. EN RELACION A LA ANIMACION NOCTURNA, NO FUERA SOLO EN INGLES. TODO EL PERSONAL DE ATENCION A LOS CLIENTES DEL HOTEL, SON EXCEPCIONALES Y DISPUESTOS A AYUDARTE.
Hotel Regente a répondu à cet avis. Voir la réponse.
Estimado Jose, gracias por dejarnos sus comentarios. Nos alegramos que su estancia haya sido de su agrado. Con respecto a la animación, transmitiremos sus comentarios al departamento de animación. Agradecemos su opinión sobre el personal de atención al cliente y estamos deseando darle la bienvenida en nuestro hotel. Saludos cordiales
Stephen Fenton a laissé un avis le 25/11/2023
Two night stay at Regente 21st to the 23 Nov
After checking out 2 days early from The Melia , we wanted to continue of short break in Benidorm.Sara was most helpful and was able to offer accomodation .Roberto,Victor and Sara made us feel very welcome.We have stayed a few times in the past and have already met Roberto and Victor.Food very good ,restaurant and bar staff very friendly.Nice clean room . Kind Regards Stephen and Shirley Fenton
Hotel Regente a répondu à cet avis. Voir la réponse.
Dear, Stephen thank you for sharing your comments with us. We are delighted that your stay at our hotel met your expectations. We truly appreciate your comments about our staff, food, and room. It was a pleasure having you stay with us, and we look forward to welcoming you back. Best Regards
Stephen Fenton a laissé un avis le 25/11/2023
Two night stay at Regente 21st to the 23 Nov
After checking out 2 days early from The Melia , we wanted to continue with our break in Benidorm.Sara was most helpful and was able to offer us accomodation.We have stayed at The Regente a few times before and have never been dissapointed .Roberto ,Victor and Sara always made us feel so very welcome.Indeed we have met Roberto and Victor on our prior visits.The room was very clean,food very good and the bar and restaurant staff were very friendly.Hope to see you soon Kind Regards Stephen and Shirley Fenton
Hotel Regente a répondu à cet avis. Voir la réponse.
Dear, Stephen thank you for sharing your comments with us. We are delighted that your stay at our hotel met your expectations. We truly appreciate your comments about our staff, food, and room. It was a pleasure having you stay with us, and we look forward to welcoming you back. Best Regards
Francisco Jose Salgado Coutiño a laissé un avis le 19/11/2023
Viaje en familia
Hemos pasado 4 días con nuestro hijo en este hotel y la verdad que se ofrece como 4 estrellas pero le falta mucho para llegar a eso. Falta de limpieza en las habitaciones, la habitación muy pequeña para estar con una cuna ,desayuno y cena poca variedad lo único bueno es que el personal del comedor muy agradables y muy atentos
Hotel Regente a répondu à cet avis. Voir la réponse.
Hola, Francisco lamentamos que el hotel no haya estado a la altura de sus expectativas. Normalmente el hotel cuenta con muy buenas valoraciones en lo que respecta al desayuno y la limpieza. No obstante, informaremos de sus comentarios a los departamentos responsables. Apreciamos sus comentarios sobre la amabilidad del personal y esperamos que su estancia en Benidorm haya sido agradable. Cordiales Saludos
patrica kehoe a laissé un avis le 18/11/2023
Beautiful regente
I just want to say I love the medplaya Hotel regente staff are very friendly and food is very good very clean best holiday ever ❤️ many thanks back in June cant wait
Hotel Regente a répondu à cet avis. Voir la réponse.
Hi Patricia, We are delighted that you loved everything about your holiday at the hotel Regente. Many thanks for all your kind words. We look forward to seeing you again next year. Kind regards, MedPlaya Hotels Benidorm
patrica kehoe a laissé un avis le 18/11/2023
Beautiful regente
I had a great stay in the hotel I have booked for summer I love the medplaya Hotel regente the staff are lovely I look forward to coming back again xxxxx
Hotel Regente a répondu à cet avis. Voir la réponse.
Hi Patricia, We are delighted that you loved everything about your holiday at the hotel Regente. Many thanks for all your kind words. We look forward to seeing you again next year. Kind regards, MedPlaya Hotels Benidorm