Avis
Lee Hogarth a laissé un avis le 28/02/2017
Good but...
I found the hotel areas very well kept and clean. The bar was very good value for money and food was of a decent standard with good variety. One thing which was disappointing was the lack of clarity over the evening dress code in the restaurant. I looked on the website before leaving and nothing was mentioned. I then visited trip advisor where a manager had commented to a previous customer that smart tailored shorts were fine. I therefore did not take any long trousers on my trip. I was very disappointed to be turned away from the restaurant on my first evening. When I pleaded that I was not informed prior to my trip he said that the dress code was on the leaflet I was given on check in. Not only is this information too late I am already in Spain! but it was untrue, it is not on there. The only notification I could find is actually in the restaurant. Eventually he let me in to eat but I thought this was poor service and communication.
Hotel Regente a répondu à cet avis. Voir la réponse.
Hi Lee, Thank you for your comments on your stay at the hotel Regente. We are very sorry to read that there was a misunderstanding in the restaurant regarding the dress code. Although we recommend long trousers for evening meal, it is also allowed to wear smart, longer shorts or 3/4 length trousers. We are glad that you found the Regente to be good value for money. Hopefully we will see you soon again in Benidorm and the MedPlaya hotels. Kind regards, Guest Relations team, MedPlaya hotels
DARREN WIGGETT a laissé un avis le 20/02/2017
Fantastic February break
Thank you for a fantastic stay, will be back soon
Hotel Regente a répondu à cet avis. Voir la réponse.
Hi Darren, We are delighted that you had a fantastic stay at the Regente. Hopefully we will see you soon again! Kind regards, MedPlaya Guest Relations team
NOELIA MARIA FRANCO FERRER a laissé un avis le 19/02/2017
animacion en español 0
todo super perfecto personal en todos los aspectos super amables. comida espectacular atencion perfecta ANimacion 0 todo en ingles decepcion.
Hotel Regente a répondu à cet avis. Voir la réponse.
Estimada Noelia Maria, Nos alegra saber que haya disfrutado de su esatncia en el hotel Regente aúnque piensa que podriamos mejorar la animación. Su opinión nos ayuda a mejorar y pasaremos sus comentarios al gerente del hotel. Esperamos volver a verle de nuevo en el hotel Regente en un futuro próximo. Saludos cordiales, Equipo de Relaciones Públicas, hoteles MedPlaya
Lois Branch a laissé un avis le 18/02/2017
EXCELLENT
Enjoyed every bit of our holiday the hotel was great food was fab staff could not do enough for you booking this hotel again for easter
Hotel Regente a répondu à cet avis. Voir la réponse.
Hello Lois, It's great to read that you enjoyed every bit of your holiday at the hotel Regente. We are loooking forward to seeing you again for Easter! Kind regards, Guest Relations team, MedPlaya hotels
Jeff Guile a laissé un avis le 18/02/2017
Excellent
Excellent value for money, stayed here 4 times for a winter sun holiday.
Hotel Regente a répondu à cet avis. Voir la réponse.
Hi Jeff, It's fantastic to know that you had a great stay at the hotel Regente and that you once again found the hotel to be excellent value for money. We hope to see you again next winter! Kind regards, MedPlaya Guest Relations team
FRANCISCO GALLARDO GARCIA a laissé un avis le 17/02/2017
Agradecimiento
Gracias a todos por todo.
Hotel Regente a répondu à cet avis. Voir la réponse.
Estimado Francisco, Estamos encantados de saber que tuvo una excelente estancia en el hotel Regente. ¡Esperamos tener la oportunidad de darle la bienvenida de nuevo a nuestro hotel en un futuro no muy lejano! Saludos cordiales, Equipo de Relaciones Públicas, hoteles MedPlaya
alan ward a laissé un avis le 10/02/2017
only too glad to help.
once again everything was excellent, and we really enjoyed our stay. We will be going again in a couple of months and hopefully at Christmas, thank you to every one.
Hotel Regente a répondu à cet avis. Voir la réponse.
Hi Alan, Many thanks for all your kind words! We are delighted that you had an excellent stay with us and we are looking forward to seeing you again in a couple of months time. Kind regards, MedPlaya Guest Relations team
Antonia Mud Llorens a laissé un avis le 09/02/2017
Animacion
La animacion creo que deberia ser un poco mas en español
Hotel Regente a répondu à cet avis. Voir la réponse.
Estimada Antonia, Muchas gracias por compartir sus pensamientos con nosotros sobre su reciente estancia en el hotel Regente. Su opinion es muy importante para nosotros ya que nos ayuda a mejorar. Nos complace saber que haya pasado una buena estancia en nuestro hotel y esperamos volver a verle en un futuro proximo. Saludos cordiales, Equipo de Relaciones Públicas, hoteles MedPlaya
Timothy Derbyshire a laissé un avis le 05/02/2017
HOLIDAY
VERY GOOD, EXCEPT FOR NO HEATING FOR 2DAYS, IT WAS FREEZEING DURING THE NIGHT AND DAY. WE HAD TO SLEEP WITH OUR CLOTHES ON TO GET WARM, ALSO THERE WAS QUITE A FEW GROUPS OF LADS MAKING A LOT OF NOISE, SLAMING DOORS ETC HENCE A LOT OF COMPLAINTS FROM PEOPLE WHO COULD NOT GET TO SLEEP..
Hotel Regente a répondu à cet avis. Voir la réponse.
Hi Timothy, Thank you for your comments on your stay at the hotel Regente. We are glad that you had a very good stay with us in spite of the issues you experienced. Your feedback is very important to us and we will forward your comments on to the hotel management. We hope to see you soon again for another stay at the hotel Regente! Kind regards, MedPlaya Guest Relations team
VICTORIA MARQUEZ a laissé un avis le 01/02/2017
Amabilidad personal.
el único pero que le pondría es el horario de la cena , ya que está encarado para extranjeros. Se cierra el buffet a las 21:15. Mi llegada al alojamiento fue sobre esa hora. Pero el personal fue muy amable. Tanto el recepcionista que me avisó para que me diera tiempo cenar , y el personal del buffet que estuvo atento para que pudiera coger mi cena antes de retirarla y cerrar. Mi alojamiento fue solo una noche y marché temprano , por lo que no puedo opinar de mucho más. Pero para lo breve que fue mi estancia ,el personal con el que coincidí me hizo sentir muy a gusto. Muchas gracias
Hotel Regente a répondu à cet avis. Voir la réponse.
Estimada Victoria, Gracias por compartir sus pensamientos con nosotros sobre su estancia en el hotel Regente. El opinión de nuestros clientes es muy importante para nostros y le pasaremos sus comentarios al gerente del hotel. Nos alegra que haya estado a gusto en el Regente y esperamos tener la oportunidad de darle la bienvenida de nuevo para una estancia mas larga. Saludos cordiales, Equipo de Relaciones Públicas, Hoteles MedPlaya